About Buki
We are trying to make technology stewardship a profession.
Every small business has an accountant and a lawyer they can call. Almost none has the equivalent for technology — someone who knows the whole picture, works only for them, and remembers.
The name
Why “Buki”.
Buki is a region above Dhorpatan, in the Nepali highlands. It is the kind of place people pass through with a guide who knows the ground — not because the route is impossible alone, but because someone who has been there before makes the difference between a good day and a bad one.
That is roughly what we do. We are not the destination and we are not the terrain. We are the people who know the way and stay with you on it.
What we believe
Four convictions that shape everything else.
Knowledge is the product
Anyone can perform a technical task. What is scarce is a party who understands your whole environment and has been paying attention for years. Everything we build serves that.
The client owns everything
Your domains, accounts, data and documentation are yours. We consider any arrangement that makes leaving us expensive to be a defect, not a business model.
Advice must be unbought
We take no money from software vendors in any form. It costs us revenue that many firms in this industry quietly accept, and it is the only way our recommendations are worth anything.
Scale has a limit
A relationship business that grows past the point of genuine knowledge has stopped being a relationship business. So we cap it, deliberately, and grow by adding people instead.
The 49 Principle
One steward. Forty-nine companies. Never more.
Beyond a certain number of clients, a person stops knowing companies and starts processing requests. The name in your account manager field becomes someone who has to read your file before every conversation — which is the exact failure we exist to prevent.
So we cap it. Each Technology Steward carries at most forty-nine companies, and we hold ourselves to that even when it costs us revenue.
The cap is per steward, not per firm.
Buki is not limited to forty-nine clients. Two stewards can hold ninety-eight companies; ten stewards can hold four hundred and ninety. We grow by hiring and training another steward — never by adding one more company to someone who is already full.
It also means we will occasionally tell you there is a wait, or that a particular steward is at capacity. We would rather say that than quietly become the thing we are trying to replace.
The number is a deliberate operational constraint, loosely inspired by the roughly fifty-person social layer sometimes associated with Dunbar’s work. We are not claiming science proves forty-nine is a maximum — we are choosing a limit and holding to it, which is the part that actually matters.
Who we work with
Companies where technology matters but isn't the business.
Professional services firms, consultancies, law and accounting practices, real estate companies, small manufacturers, agencies and nonprofits — typically five to fifty people, in the United States.
The common thread is not an industry. It is a company that depends on technology, does not want to hire a full-time technology manager, and would like a competent human being to call.
If your business is technology, you probably do not need us. We will tell you so.
Getting started
Come and talk to us.
A short conversation, no cost, no sales sequence afterwards. If we are not the right fit, we would rather find that out early — and we will usually be able to point you somewhere better.
Or email us directly at yarsahimalaya@gmail.com.