Technology stewardship for U.S. businesses
Buki helps U.S. small and mid-sized businesses choose, manage, coordinate and understand the technology they depend on — while preserving the institutional knowledge that keeps everything running.
The problem
Nobody sets out to build a mess. A company signs up for email, registers a domain, has a website built, adds a CRM, moves payroll online, and buys a few subscriptions along the way. Each decision is reasonable. Nobody is ever put in charge of the whole.
Then the office manager who set up the domain leaves. The developer who built the site stops replying. An invoice arrives for software nobody recognises, and a renewal notice goes to an inbox that no longer exists.
Nothing has broken yet. But no one in the company can say who owns what, what depends on what, or who to call. That is not a technical problem — it is a memory problem.
What Buki does
01 — Understand
Discovery is the first thing we do and it is rarely uneventful. Domains registered on a former employee's personal account, two overlapping subscriptions to the same tool, a website nobody can log into. We map the whole picture, including the parts that were never written down.
02 — Manage
Access changes, DNS records, account setup and removal, renewals, licence counts, the small tasks that are individually trivial and collectively a job. Where we are authorised to just do it, we just do it.
03 — Coordinate
Developers, agencies, software companies, accountants, specialists. We brief them, chase them, check their work against what you asked for, and stay responsible for the outcome even when someone else does the work.
04 — Improve
You will get honest recommendations about software, spend and risk — including the recommendation to change nothing, which is often the right one. We are paid by you and by nobody else, so there is no reason for us to say otherwise.
05 — Preserve
Every system, vendor, dependency, decision and recovery path is recorded and kept current. When someone leaves — your person, your developer, or ours — the knowledge stays with the company it belongs to.
And when it is not our expertise, we find the person whose expertise it is.
What we do in fullA person, not a portal
You get a named Technology Steward. They learn how your company works, and they stay with it. You email, call or message them the way you would any colleague.
You will not be asked to file a ticket, describe your setup from scratch, or explain what your business does to somebody new. There is no dashboard you must log into for this to work — the complexity stays on our side of the relationship.
We reply to every client message the same business day.
Institutional memory
It is kept current rather than written once. When something changes, the record changes — and when a decision is made, the reasoning is written down beside it.
You can ask for the whole thing at any time, in a form another provider could actually use. You never have to explain why.
Client Technology Record
Acme Inc.
18 systems · 4 vendors · 2 domains
Last verified 14 days ago
In practice
You do not need to know whether that is DNS, the host, the domain, the certificate, your developer, or an outage somewhere else. We work out which it is, fix what is ours to fix, and get the right vendor moving on the rest — then tell you in plain language what happened.
Added to your recordThe cause, the fix, and the dependency that turned out to matter.
We ask what you are actually trying to do, look at what you already run, and come back with two or three real options and an honest recommendation. We earn nothing from that recommendation. If you go ahead, we coordinate the setup and the migration.
Added to your recordThe decision, the alternatives you considered, and why you chose what you chose.
We already know the site runs on one platform, the DNS sits somewhere else, the code lives in a third place, and which agency you use. We grant the access that is genuinely needed, scoped to that person, and set a reminder to remove it when the engagement ends.
Added to your recordWho was granted what, who approved it, when it happens next, and when it should be revoked.
We know which accounts a person in that role gets, because we did it last time and wrote it down. Accounts are created, access is scoped to the role, and the new person's systems are attached to their name in your record.
Added to your recordThe role's standard access, so the next hire takes minutes instead of a week.
We do not pretend to be your accountant. We do speak the vendor's language, we have your account details and history in front of us, and we can sit in the support queue so your office manager does not have to.
Added to your recordThe issue, the vendor contact who solved it, and the resolution.
Send it to us. We will tell you. If it turns out to be a genuine problem rather than a nuisance, we bring in a security specialist and coordinate the response — we do not improvise on that one.
Added to your recordWhat happened, and any change to how your email is protected.
Vendor independence
Buki takes no commissions, referral fees, revenue shares or reseller margins. Not from the CRM we suggest, not from the hosting company, not from anyone.
This matters more than it sounds. A great deal of small-business technology advice is quietly paid for by the vendor being recommended, and you are never told. When we tell you a cheaper tool is the right one — or that you should keep what you already have and spend nothing — there is no reason to doubt it.
Your money comes from you. So does our loyalty.
Continuity
Most companies cannot answer a simple question: who manages our website? The honest answer usually involves four vendors, two of whom have never spoken to each other.
We keep that chain mapped — every dependency, every account owner, every recovery path. So when one link disappears, the others still make sense.
A firm you cannot leave is not a partner. It is a dependency.
The 49 Principle
Beyond a certain number of clients, a person stops knowing companies and starts processing requests. The name in your account manager field becomes someone who has to read your file before every conversation — which is the exact failure we exist to prevent.
So we cap it. Each Technology Steward carries at most forty-nine companies, and we hold ourselves to that even when it costs us revenue.
The cap is per steward, not per firm.
Buki is not limited to forty-nine clients. Two stewards can hold ninety-eight companies; ten stewards can hold four hundred and ninety. We grow by hiring and training another steward — never by adding one more company to someone who is already full.
It also means we will occasionally tell you there is a wait, or that a particular steward is at capacity. We would rather say that than quietly become the thing we are trying to replace.
Pricing
$29per month
A maintained technology record, and someone watching the dates.
No steward — record only
$399per month
A named Technology Steward who knows your company and answers when you call.
Includes a named steward
From $899per month
For companies whose technology has outgrown a single, simple picture.
Includes a named steward
See what each tier includes — including the work we quote separately.
Questions
Buki is a technology stewardship firm: we become the company that understands, manages and remembers all of the technology your business runs on, so that no single person has to hold it in their head.
Because technology accumulates faster than anyone takes responsibility for it. A twenty-person firm can easily be running email, a domain, DNS, a website, a CRM, accounting software, payroll, a payments processor and a dozen subscriptions — bought at different times, by different people, some of whom have left.
Nobody is wrong here, and nothing is obviously broken. But no one can answer who owns the domain, what depends on it, or who to call when it stops working. That gap is what we fill.
We keep an accurate record of every system, vendor, account and dependency your company relies on. We watch the dates that matter. We answer your technology questions. We coordinate your vendors when something needs doing, and we handle routine administration ourselves when it is faster to just do it.
And we write down the important decisions — what you chose, what else you considered, and why — so the reasoning outlives the people who were in the room.
Yes, and that is the point. You get a named Technology Steward who learns your company and stays with it. You can email, call or message them, and they will already know what you run.
You will not be routed through a queue, and you will never be asked to talk to an AI instead of us.
We say so, and then we find the person who does. No firm is expert in everything, and pretending otherwise is how small businesses end up with bad advice delivered confidently.
What does not change is who is responsible. We find the specialist, brief them properly, coordinate the work, check the result, and record what happened in your technology record. You are never handed a phone number and left to manage it yourself.
No. Your developer, agency, bookkeeper and software providers keep doing their work. We are the layer above them that understands how it all fits together and coordinates between them.
In practice, good vendors tend to like having us there. They get clear requirements, fast access, and someone who can answer questions about the rest of the environment without a week of email.
Yes — and where you do not yet, we will usually recommend fixing it. Domains, cloud accounts, software subscriptions and data should be registered in your company's name.
We may administer these systems for you, hold appropriate access, and renew things on your behalf. That is different from owning them. You should never be in a position where leaving us means losing something.
You keep operating. That is a design requirement, not a reassurance.
Because your accounts are in your name and your technology record is maintained to a standard another provider could pick up, the practical cost of losing us is finding a replacement — not reconstructing your technology from scratch. You can ask for a complete export at any time, without explaining why.
We deliberately do not run a password database of our clients' secrets. Wherever possible we record where a credential lives and how access is recovered, and let your own password manager hold the secret itself.
Where we do hold access, we hold the minimum required, it is tied to a named person, and consequential changes are logged with who requested, approved and performed them.
Record is $29 per month for a maintained technology record without a standing relationship. Stewardship is $399 per month and includes a named steward. Stewardship Complex starts at $899 per month for larger or more complicated environments.
Your tier is set by team size and by how many systems and vendors we would be holding for you. If those point at different tiers, the higher one applies. Substantial projects — migrations, custom software, full website rebuilds — are quoted separately.
U.S. companies with roughly 5 to 50 employees, where technology matters to the business but is not the business — professional services firms, consultancies, law and accounting practices, real estate companies, small manufacturers, agencies and nonprofits.
The common thread is a company that depends on technology, does not want to hire a full-time technology manager, and would like a competent human to call.
Tell us about your company and we will arrange a conversation — no cost, no obligation, no sales sequence afterwards.
If it makes sense to work together, we begin with discovery: we find and document what you actually run, which is usually more than anyone expects. You will get something useful out of that step even if you decide to stop there.
Getting started
Tell us about your company. We will arrange a short conversation, tell you honestly whether we are a good fit, and leave you alone if we are not.
Or email us directly at yarsahimalaya@gmail.com.